Site Policies

Returns & Cancellations

If you are not satisfied with your purchase, please Contact Us for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
 
 Please note that we do not permit the return of the following products:
    1. Special orders and products that are custom configured to your specifications.
    2. Products sold "as is" or "used" or that have been installed or used after receipt.
    3. Firearms, once transferred to buyer.
    4. Illumination devices, electronic sights, optics and night vision equipment.
  
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 
 
 The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

Website Disclaimer

Other items available for sale not listed on this website include discontinued parts or parts for firearms no longer produced. Please contact us if you have any questions regarding parts for firearms no longer produced (such as Vietnam era upper receiver units, obsolete fire control parts, etc.).

All items on this website are subject to change without notice. This includes item availability, one-of-a-kind items, and pricing.

SALES AT THE BRICK AND MORTAR STORE THAT STATE "IN STOCK, IN-STORE ITEMS" ARE NOT VALID ON THE ECOMMERCE WEBSITE.

General Firearm Sales

ALL SALES MUST HAVE MATCHING B ILLING AND SHIPPING ADDRESSES.

Due to State laws and limitations The Range St Louis West reserves the right to refuse sales or shipping to certain states. Currently due to severe infringements on 2A rights we do not ship to the following States: California, Colorado, Connecticut, Hawaii, Illinois, New Jersey, New York

If you are not satisfied with your purchase, please CONTACT US for a Return Merchandise Authorization (RMA) request within 10 business days of the receipt of the product. If the item is returned unopened in the original box, we will exchange it, offer you store credit, or offer you a refund, less 25% restocking fee, based on your original method of payment. The product must be returned within 10 business days of the issuance of the RMA. All products must be packed in the original packaging, including any accessories, manuals, documentation and registration that shipped with the product. A 15% open box fee in addition to the 25% restocking fee (totaling 40%) will be assessed on any sealed product that is opened or removed from its original packaging.
 
 Please note that we do not permit the return of the following products:
    1. Special orders and products that are custom configured to your specifications.
    2. Products sold "as is" or "used" or that have been installed or used after receipt.
    3. Firearms, once transferred to buyer.
    4. Illumination devices, electronic sights, optics and night vision equipment.
  
NOTE: We recommend that you use a carrier that offers shipment tracking for all returns, and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. If you chose not to use a carrier that offers tracking and insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. 
 
 The United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before USPS will initiate a trace. The customer is responsible for shipping charges both ways on returns, as well as for shipping charges on shipments that are refused.

DISCLAIMER: We DO NOT ship products to the following states: Washington, Rhode Island, Delaware, New York, Massachusetts, Connecticut, New Jersey, Hawaii, Maryland, Colorado, California or Washington, DC.

Used Firearms

The seller provides all descriptions for used items. All descriptions for used items are honest and based on actual items being offered for sale. Items being sold in this manner will be marked as such. All sales on used items are final. Photos will be provided when available. All machine guns are considered used unless otherwise noted.

Online Auction Sites

DISCLAIMER: We DO NOT ship products to the following states: Washington, Rhode Island, Delaware, New York, Massachusetts, Connecticut, New Jersey, Hawaii, Maryland, California or Washington, DC. Please DO NOT purchase if you reside in one of these states as the order will not be fulfilled. Thank you! WE WILL NOT SHIP ANYWHERE THIS FIREARM IS PROHIBITED. Please understand your local laws before bidding. You will be expected to cover our listing costs and fees should we not be able to complete the sale or transfer as a result of your local laws. OUR PROCESS: If you are the winning bidder of this auction you will be contacted to pay your balance via Visa, MasterCard, Discover or AMX credit card. We DO NOT accept money orders, personal checks or certified checks. If your payment is not received within 7 business days of the invoice being sent we will assume you do not wish to finalize the transaction and therefore we will file a Non-Paying Member claim and re-list the item(s). It is the buyer’s responsibility to ensure all items can legally be obtained & owned in your town/county/state BEFORE placing a bid. Buyers will be charged a 25% restocking fee for any order that is transferred and then returned due to non-compliance with state or local laws. NEW Firearms: New firearms are factory new in original boxes. Firearms may be lightly handled for photographing and may be showroom models that have been handled by other potential buyers. We will never knowingly sell a broken, or damaged item. USED Firearms: Used firearms are... USED. We do not warranty used firearms. All firearms are inspected by a certified gunsmith at the time we purchase them and are tested for functionality. All used firearms are purchased at the buyers risk, sales are final and will not be returned or refunded. All listings will include photos of the bore, fire control group, condition of the stock, barrel and any accessories as well as any other moving parts or wear points. NO ADDITIONAL PHOTOS will be provided. OUR BUSINESS HOURS: Our online team’s office hours are Sunday – Thursday 8 AM – 5 PM EST. If you call or email us after those hours we will respond to your inquiry promptly on the next business day. NO CREDIT CARD FEES!! No trades or Layaways, sorry! Local and State taxes apply.
 

Customer Service

If you encounter any problems with your order or the checkout process, or if you have any questions about the status of your order, simply contact our customer service staff through our Contact Us page.

Consumer Data Privacy

We respect your privacy and are committed to protecting it.

The Credit Card Billing Information, Shipping Information, and Contact Information in our checkout process are required in order to process your order and deliver the product to you. We store some information for accounting reasons. Your information will not be shown to third parties not involved in the transaction, nor used to send you any unrequested information. The entire Checkout process is handled through a secure SSL-encrypted connection.

The Credit Card Billing Information is sent directly to our payment provider who processes your credit card transaction. The credit card information is neither recorded nor stored by us, and it can only be accessed by our payment provider. Each transaction has a very high level of security. Your credit card details are sent directly to the payment provider over a secure SSL-encrypted connection. They are not processed on our servers at any stage of the transaction, nor are they stored on our server.

We do not keep or store any credit card information on file.

Secure Transmission

All information collected during the checkout process is transmitted via industry standard Secure Sockets Layer (SSL) featuring 128-bit encryption. A Secure Sockets Layer (SSL) Certificate creates an encrypted link between a website and a visitor's Web browser. This link ensures that all data passed between the website and the browser remains private and secure.

Order Fulfillment

ALL ORDERS MUST HAVE MATCHING BILLING AND SHIPPING ADDRESSES

All orders are shipped promptly from our warehouse or in-store inventory within 3 - 10 business days using UPS, FedEx, or USPS.  Tracking numbers are available for items shipped via UPS and FedEx.  

DISCLAIMER: We DO NOT ship products to the following states: Washington, Rhode Island, Delaware, New York, Massachusetts, Connecticut, New Jersey, Hawaii, Maryland, Colorado, California or Washington, DC.

Online Price & Description Errors

Our online inventory changes every day. Occasionally an item may appear on the site by mistake or the item's description may contain a typographical error.  We do not guarantee that titles, descriptions, pictures or prices on our site are error-free.  We reserve the right to refuse any order including but not limited to orders for items with errors in the description or price. In the event that we cancel an order we will not charge the customer's credit card or we will refund the money.

If an item's description contains an error such as incorrect photo, price, accessory or description and a customer makes the order, we will not process the order without first contacting the customer.  If the order is mistakenly shipped, we may advise the customer to return the item in an unopened condition and we will refund the customer.  By placing an order, the customer agrees that Seller will be the final arbiter of discrepancies in the online catalog.

Ammunition Purchases

You must be 18 or older to purchase rifle or shotgun ammunition and 21 or older to purchase handgun ammunition.  All ammunition will be shipped ground with adult signature required.  Always make sure to use the correct ammunition for your specific firearms.  Check your local laws for any other regulations.

*All ammunition sales will comply with local and state laws and will not be shipped to any restricted areas.*

DISCLAIMER: We DO NOT ship products to the following states: Washington, Rhode Island, Delaware, New York, Massachusetts, Connecticut, New Jersey, Hawaii, Maryland, California or Washington, DC.